Shipping & Returns
Return & Exchange Policy
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Shipping & Delivery
We get it — sometimes a piece just isn’t quite right.
Here’s how we handle returns and exchanges at Dee Milo:
We accept returns for:
- Items in original condition (unworn, unwashed, tags attached)
- Returned within 14 days of delivery
- For store credit only — no refunds, unless required by law
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We do not accept returns on:
- Sale or discounted items
- Accessories (for hygiene reasons)
- If the item shows signs of wear
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Faulty item?
We stand by our pieces. If something arrives damaged or faulty, get in touch within 48 hours of delivery and we’ll sort it — replace, or refund in line with Aussie consumer rights.
How to start a return:
Flick us an email at dee@deemilo.com.au with your order number and a quick note. We’ll guide you from there.
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Important to know:
- Return postage is at the customer’s cost
- We currently ship and accept returns within Australia only
- No in-person returns or exchanges — we’re online-only, baby
We ship exclusively within Australia — no international drama, just local love.
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Flat Rate Shipping:
All orders ship for a flat rate of $12.00 Australia-wide.
How long will it take?
Orders are packed within 1–2 business days, then sent via Australia Post.
Delivery usually takes 2–7 business days, depending on your location.
Tracking Your Order:
Once your order is on the move, you’ll get a tracking number so you can keep an eye on it — no guessing games here.
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Need help?
If it’s been longer than a week or something seems off, hit us up at dee@deemilo.com.au and we’ll get it sorted.